Address: 2420 W. Suite 140 Torrance, CA90501. Email: take@yamatotoysusa.com. Our download center features product catalogs, brochures, posters, reference documents and current sales promotions. These documents are useful as quick reference to learn product features and specifications. Available in English and Spanish. To download choose your preferred language, category and document name. Yamato acts as an agent to handle procedures such as issuing waybills and managing the shipping status which eliminates the hassle of collection procedures. Collection times can be specified by the purchaser and the Yamato Sales Driver can bring special packing materials which also eliminates the hassle for the purchaser. The latest tweets from @yamatodriver.
Our technical support team is available to answer your questions, provide product advice and assist with installation and troubleshooting. Our service department offers product calibration, preventive maintenance and customization services.
Technical Support Center
Our 24 hour online Technical Support Center features answers to frequently asked questions, step-by-step troubleshooting solutions, quick set-up guides and technical product manuals available to download. You can reach out to our technical team by creating a support ticket. The team will respond within 24 hours. If you wish to create a support ticket you need the product model and serial number.
Remote Support
Remote support is also available thru video conference for immediate help with product setup, troubleshooting or product operation questions. Face Time, Skype or Zoom are the preferred platforms for remote support sessions. When you request remote support our team will schedule the session based on your availability.
Verification and Calibration
Yamato provides temperature verification and calibration using certified devices. Our service team recommends a tune-up once a year, depending on product usage. This service can be performed either at the customer site by a Yamato Certified Technician or at our Service Center in Santa Clara, California.
Product Customization
Yamato offers customization to most products to match your application requirements. Simple customization includes external output terminals, exhaust ducts, additional exhaust or cable ports, observation windows, and more. Custom design or OEM services are available for standard laboratory or industrial applications. Please contact customer service at 1-800-292-6286 to schedule a meeting or email customer service.
TA-Q-BIN Return Service
Service Features
Yamato Driver Golf
Based on product return requests, Yamato visits the location of purchaser (home or office) to collect products. Yamato acts as an agent to handle procedures such as issuing waybills and managing the shipping status which eliminates the hassle of collection procedures.
Yamato Drive Boca
Collection times can be specified by the purchaser and the Yamato Sales Driver can bring special packing materials which also eliminates the hassle for the purchaser.
Precautions
- The information collected and used for this service is managed based on the Terms and Conditions for Handling Data.
- Prior consultation is required to set up the system.
Yamato Driver Download
Yamato helps businesses through flexible service design.
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Yamamoto Driver
Yamato will propose solutions to any kind of problem.